Delivery and returns

Delivery and returns

Eliziainelements logo

Care of your Products

Each piece of Eliziainelements jewellery is handmade and as such should be stored and handled carefully. Our chosen delivery method and package has been carefully chosen and as a result your product should arrive in perfect condition.

Delivery

Monday – Friday
Standard shipping  – all items will be shipped 1st class recorded delivery for FREE. Therefore, please allow up to 7 days for delivery.

However, if you require  your item sooner, please e-mail us and we will do our best to assist.

Worldwide Shipping

International shipping information

We can ship international orders to Europe, USA and Australia.

Standard shipping – 7 to 10 working days Europe | Delivery days to USA and Rest of World differ by country please ask if you are concerned*
EUROPE – £2.50
USA, CANADA, AUSTRALIA AND REST OF WORLD – £4.50

*Excluding weekends, subject to stock availability.

In the event of an item being out of stock we will contact you with an estimated delivery date.

Returns

Eliziainelements will repair accidentally damaged goods up to 3 months from the date of purchase. After 3 months Eliziainelements will repair items, but a small fee will be applicable.

If an item you have ordered is unsuitable, you must inform us within 7 days to liz@eliziainelements.co.uk or use our contact page. Please send the item back to our contact address:

14 Cornwall Road

Ruislip

Middlesex

HA4 6AL

We will be happy to refund/exchange providing the items are returned complete in perfect condition within 28 days of your purchase date.